About FreshService
FreshService is a cloud-based IT service management platform by Freshworks designed to streamline internal enterprise service delivery. The software delivers an ITIL-aligned service desk complete with incident, problem, change, and release management features, alongside integrated asset tracking and a configuration management database. Designed to scale across IT teams, the platform supports workflow automation, user self-service portals, and structured ticketing workflows. Subscriptions are structured on a per-agent tier model with options suitable for growing teams up to large enterprise operations. Prospective customers can test the service desk tools through a 14-day trial period, and organizations can secure overall savings on their deployment by selecting annual billing commitments over standard monthly plans.
Frequently Asked Questions
Does FreshService offer promo codes or coupons?
FreshService does not typically issue public promo codes or discount coupons. As a business software platform, pricing reductions are generally built into annual billing commitments rather than promotional codes. Price.com currently lists no active coupons or promo codes for FreshService.
Does FreshService provide a free trial?
Yes, FreshService offers a 14-day free trial for new users. This allows organizations to test service desk management, asset tracking, and automation features prior to choosing a subscription plan.
How do FreshService subscription plans and billing options work?
FreshService uses a per-agent subscription structure categorized into tiers such as Starter, Growth, Pro, and Enterprise. Subscriptions are available via monthly or annual billing, with annual plans offering a lower rate per agent.
What is the cancellation and data policy for FreshService subscriptions?
FreshService payments are non-refundable according to its standard service terms. Subscriptions remain active until the end of the current billing cycle upon cancellation, after which a 14-day period is provided to export customer data before it is removed.